{"id":27310,"date":"2022-07-06T16:29:10","date_gmt":"2022-07-06T09:29:10","guid":{"rendered":"https:\/\/www.soichivang.com\/dong-phuc\/?p=27310"},"modified":"2023-08-07T11:53:58","modified_gmt":"2023-08-07T04:53:58","slug":"ao-dong-phuc-khach-san-co-quan-trong","status":"publish","type":"post","link":"https:\/\/www.soichivang.com\/dong-phuc\/ao-dong-phuc-khach-san-co-quan-trong\/","title":{"rendered":"\u00c1o \u0110\u1ed3ng Ph\u1ee5c Kh\u00e1ch S\u1ea1n C\u00f3 Th\u1eadt S\u1ef1 Quan Tr\u1ecdng Kh\u00f4ng?"},"content":{"rendered":"\n

Khi nh\u1eafc \u0111\u1ebfn ng\u00e0nh du l\u1ecbch v\u00e0 nh\u00e0 ngh\u1ec9 kh\u00e1ch s\u1ea1n, kh\u00f4ng th\u1ec3 kh\u00f4ng nh\u1eafc \u0111\u1ebfn vai tr\u00f2 quan tr\u1ecdng c\u1ee7a \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n. \u00c1o \u0111\u1ed3ng ph\u1ee5c<\/a> kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t b\u1ed9 trang ph\u1ee5c cho nh\u00e2n vi\u00ean, m\u00e0 n\u00f3 c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p. Trong th\u1eddi \u0111\u1ea1i x\u00e3 h\u1ed9i ph\u00e1t tri\u1ec3n m\u1ea1nh, nhu c\u1ea7u s\u1eed d\u1ee5ng h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a con ng\u01b0\u1eddi ng\u00e0y c\u00e0ng cao, vi\u1ec7c x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t v\u1edbi h\u00e0ng lo\u1ea1t kh\u00e1ch s\u1ea1n c\u1ea1nh tranh tr\u1edf n\u00ean c\u1ef1c k\u1ef3 quan tr\u1ecdng.<\/p>\n\n\n\n

V\u1edbi h\u00e0ng lo\u1ea1t kh\u00e1ch s\u1ea1n l\u1edbn, nh\u1ecf m\u1ecdc l\u00ean kh\u00f4ng ng\u1eebng \u1edf Vi\u1ec7t Nam, vi\u1ec7c c\u1ea1nh tranh tr\u1edf n\u00ean kh\u00f3 kh\u0103n h\u01a1n bao gi\u1edd h\u1ebft. V\u1eady l\u00e0m sao \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 n\u1ed5i b\u1eadt gi\u1eefa \u0111\u00e1m \u0111\u00f4ng? S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a, v\u00e0 \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 gi\u00fap b\u1ea1n g\u00e2y \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n

\n
\"\u00c1o
\u00c1o \u0111\u1ed3ng ph\u1ee5c \u0111\u1eb9p s\u1ebd gi\u00fap t\u1ea1o d\u1ea5u \u1ea5n, n\u00e2ng cao uy t\u00edn v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n trong l\u00f2ng kh\u00e1ch h\u00e0ng<\/figcaption><\/figure><\/div>\n\n\n

Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd c\u00f9ng t\u00ecm hi\u1ec3u v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n v\u00e0 t\u1ea1i sao n\u00f3 \u0111\u01b0\u1ee3c coi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. B\u00e0i vi\u1ebft s\u1ebd gi\u1edbi thi\u1ec7u v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c c\u00f3 \u00e1o \u0111\u1ed3ng ph\u1ee5c ph\u00f9 h\u1ee3p v\u00e0 \u0111\u1eb9p m\u1eaft, c\u0169ng nh\u01b0 l\u1ee3i \u00edch m\u00e0 n\u00f3 mang l\u1ea1i cho c\u1ea3 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

H\u00e3y c\u00f9ng \u0111i s\u00e2u v\u00e0o ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 vai tr\u00f2 to l\u1edbn c\u1ee7a \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n v\u00e0 c\u00e1ch n\u00f3 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

I. T\u1ea1i Sao \u00c1o \u0110\u1ed3ng Ph\u1ee5c Kh\u00e1ch S\u1ea1n L\u00e0 Y\u1ebfu T\u1ed1 Quan Tr\u1ecdng?<\/strong><\/h2>\n\n\n\n

X\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u cho kh\u00e1ch s\u1ea1n<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Khi nh\u00e2n vi\u00ean m\u1eb7c tr\u00ean ng\u01b0\u1eddi nh\u1eefng b\u1ed9 \u0111\u1ed3ng ph\u1ee5c \u0111\u1eb9p, tinh t\u1ebf v\u00e0 chuy\u00ean nghi\u1ec7p, kh\u00e1ch h\u00e0ng s\u1ebd d\u1ec5 d\u00e0ng nh\u1eadn th\u1ea5y s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 tinh th\u1ea7n ph\u1ee5c v\u1ee5 cao c\u1ee7a kh\u00e1ch s\u1ea1n. Nh\u00ecn v\u00e0o nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c \u0111\u1ed3ng \u0111\u1ec1u, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1ec1 s\u1ef1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 t\u00edn nhi\u1ec7m t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

T\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t<\/strong><\/p>\n\n\n\n

Trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t hi\u1ec7n nay, vi\u1ec7c t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh gi\u00fap kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n. \u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t “\u0111i\u1ec3m nh\u1ea5n” \u0111\u1ec3 n\u00e2ng cao s\u1ef1 ph\u00e2n bi\u1ec7t v\u00e0 t\u1ea1o n\u00ean d\u1ea5u \u1ea5n ri\u00eang bi\u1ec7t. B\u1eb1ng c\u00e1ch thi\u1ebft k\u1ebf \u00e1o \u0111\u1ed3ng ph\u1ee5c ph\u00f9 h\u1ee3p v\u1edbi phong c\u00e1ch v\u00e0 \u0111\u1eb7c tr\u01b0ng c\u1ee7a kh\u00e1ch s\u1ea1n, b\u1ea1n s\u1ebd thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o s\u1ef1 \u1ea5n t\u01b0\u1ee3ng \u0111\u1eadm n\u00e9t trong t\u00e2m tr\u00ed h\u1ecd.<\/p>\n\n\n\n

T\u1ea7m quan tr\u1ecdng trong giao ti\u1ebfp tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/p>\n\n\n\n

Nh\u00e2n vi\u00ean trong kh\u00e1ch s\u1ea1n ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u00e0 tr\u1ef1c di\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng. \u00c1o \u0111\u1ed3ng ph\u1ee5c nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng nh\u1eadn di\u1ec7n v\u00e0 nh\u1eadn bi\u1ebft nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 t\u1ea1o ra s\u1ef1 tin t\u01b0\u1edfng v\u00e0 s\u1ef1 tho\u1ea3i m\u00e1i trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u00e0 t\u01b0\u01a1ng t\u00e1c. Khi nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c \u0111\u1eb9p v\u00e0 l\u1ecbch s\u1ef1, h\u1ecd s\u1ebd t\u1ecf ra chuy\u00ean nghi\u1ec7p v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n\n\n\n

Ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 y\u1ebfu t\u1ed1 th\u1ea9m m\u1ef9 m\u00e0 c\u00f2n ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n. M\u1ed9t kh\u00e1ch s\u1ea1n chuy\u00ean nghi\u1ec7p v\u00e0 uy t\u00edn s\u1ebd ch\u00fa tr\u1ecdng \u0111\u1ebfn t\u1eebng chi ti\u1ebft, bao g\u1ed3m c\u1ea3 vi\u1ec7c l\u1ef1a ch\u1ecdn \u00e1o \u0111\u1ed3ng ph\u1ee5c cho nh\u00e2n vi\u00ean. \u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n \u0111\u1eb9p, \u0111\u1ed3ng nh\u1ea5t v\u00e0 ph\u00f9 h\u1ee3p s\u1ebd g\u00f3p ph\u1ea7n n\u00e2ng cao uy t\u00edn v\u00e0 danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n trong l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

G\u00f3p ph\u1ea7n t\u1ea1o n\u00ean kh\u00f4ng gian th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ed3ng nh\u1ea5t<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n t\u1ea1o n\u00ean kh\u00f4ng gian th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ed3ng nh\u1ea5t v\u00e0 \u0111\u1ed3ng \u0111\u1ec1u trong kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ra s\u1ef1 th\u1ed1ng nh\u1ea5t trong h\u00ecnh \u1ea3nh v\u00e0 phong c\u00e1ch c\u1ee7a kh\u00e1ch s\u1ea1n, t\u1eeb nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, qu\u1ea3n l\u00fd, ph\u1ee5c v\u1ee5 cho \u0111\u1ebfn b\u1ea3o v\u1ec7 v\u00e0 t\u1ea1p v\u1ee5. S\u1ef1 th\u1ed1ng nh\u1ea5t n\u00e0y \u0111\u1ed3ng th\u1eddi t\u1ea1o ra m\u1ed9t \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd v\u00e0 d\u1ec5 nh\u1eadn di\u1ec7n trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

V\u1edbi nh\u1eefng l\u00fd do tr\u00ean, kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn vai tr\u00f2 quan tr\u1ecdng c\u1ee7a \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n trong vi\u1ec7c t\u1ea1o n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

II. L\u1ee3i \u00cdch C\u1ee7a \u00c1o \u0110\u1ed3ng Ph\u1ee5c \u0110\u1ed1i V\u1edbi Kh\u00e1ch S\u1ea1n<\/strong><\/h2>\n\n\n\n

T\u1ea1o s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 tinh th\u1ea7n \u0111o\u00e0n k\u1ebft trong nh\u00e2n vi\u00ean<\/strong><\/h3>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n<\/a> kh\u00f4ng ch\u1ec9 l\u00e0 trang ph\u1ee5c m\u00e0 c\u00f2n l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ee7a s\u1ef1 \u0111o\u00e0n k\u1ebft v\u00e0 tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i trong nh\u00f3m nh\u00e2n vi\u00ean. Khi nh\u00e2n vi\u00ean c\u00f9ng m\u1eb7c chung m\u1ed9t \u00e1o \u0111\u1ed3ng ph\u1ee5c, h\u1ecd s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111o\u00e0n k\u1ebft, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e2n thi\u1ec7n. Tinh th\u1ea7n \u0111o\u00e0n k\u1ebft n\u00e0y s\u1ebd th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c c\u00f9ng nhau h\u00e0i h\u00f2a, gi\u00fap kh\u00e1ch s\u1ea1n ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 \u0103n \u00fd.<\/p>\n\n\n\n

\u0110\u1ea3m b\u1ea3o t\u00ednh chuy\u00ean nghi\u1ec7p<\/strong><\/h3>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo phong c\u00e1ch trang nh\u00e3, tinh t\u1ebf v\u00e0 l\u1ecbch s\u1ef1, gi\u00fap t\u1ea1o n\u00ean h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p v\u00e0 trang nh\u00e3 c\u1ee7a kh\u00e1ch s\u1ea1n. Nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c s\u1ebd t\u1ecf ra l\u1ecbch thi\u1ec7p v\u00e0 g\u1eedi \u0111i th\u00f4ng \u0111i\u1ec7p v\u1ec1 t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 chu \u0111\u00e1o trong ph\u1ee5c v\u1ee5 \u0111\u1ebfn kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch s\u1ea1n t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c uy t\u00edn v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n\n\n

\n
\"\u00c1o
\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p<\/figcaption><\/figure><\/div>\n\n\n

G\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u00e0 t\u1ea1o k\u1ef7 ni\u1ec7m cho kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n, ngo\u00e0i vi\u1ec7c ph\u1ee5c v\u1ee5 c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y, c\u00f2n l\u00e0 m\u1ed9t m\u00f3n \u0111\u1ed3 k\u1ef7 ni\u1ec7m \u0111\u1ed9c \u0111\u00e1o cho kh\u00e1ch h\u00e0ng. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00ecn th\u1ea5y \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n, h\u1ecd s\u1ebd nh\u1edb \u0111\u1ebfn nh\u1eefng k\u1ef7 ni\u1ec7m tuy\u1ec7t v\u1eddi khi l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. Vi\u1ec7c n\u00e0y \u0111\u1ed3ng th\u1eddi t\u1ea1o ra m\u1ed9t c\u1ea3m gi\u00e1c g\u1eafn k\u1ebft v\u00e0 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh \u0111i\u1ec3m \u0111\u1ebfn y\u00eau th\u00edch c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c marketing th\u00f4ng minh<\/strong><\/h3>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c marketing c\u1ee7a doanh nghi\u1ec7p. Kh\u00f4ng ch\u1ec9 l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n qu\u1ea3ng b\u00e1 th\u01b0\u01a1ng hi\u1ec7u, \u00e1o \u0111\u1ed3ng ph\u1ee5c c\u00f2n c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 ti\u1ebfp th\u1ecb th\u00f4ng minh. Kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf \u00e1o \u0111\u1ed3ng ph\u1ee5c v\u1edbi logo v\u00e0 slogan s\u00e1ng t\u1ea1o, t\u1eeb \u0111\u00f3 t\u1ea1o ra s\u1ef1 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 ghi nh\u1edb v\u1ec1 kh\u00e1ch s\u1ea1n trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

III. L\u1ee3i \u00cdch C\u1ee7a \u00c1o \u0110\u1ed3ng Ph\u1ee5c Kh\u00e1ch S\u1ea1n \u0110\u1ed1i V\u1edbi Kh\u00e1ch H\u00e0ng<\/strong><\/h2>\n\n\n\n

D\u1ec5 d\u00e0ng nh\u1eadn bi\u1ebft v\u00e0 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng nh\u1eadn bi\u1ebft v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u00e2n vi\u00ean trong khu v\u1ef1c kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 thu\u1eadn ti\u1ec7n cho kh\u00e1ch h\u00e0ng khi h\u1ecd c\u1ea7n h\u1ed7 tr\u1ee3, t\u01b0 v\u1ea5n ho\u1eb7c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5. Kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111o\u00e1n m\u00f2, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn ra ngay nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 hay b\u1ea3o v\u1ec7 v\u00e0 t\u00ecm \u0111\u1ebfn h\u1ecd m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.<\/p>\n\n\n\n

T\u1ea1o c\u1ea3m gi\u00e1c an t\u00e2m v\u00e0 tin t\u01b0\u1edfng<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n t\u1ea1o c\u1ea3m gi\u00e1c an t\u00e2m cho kh\u00e1ch h\u00e0ng b\u1edfi v\u00ec h\u1ecd bi\u1ebft r\u1eb1ng nh\u00e2n vi\u00ean m\u1eb7c \u00e1o n\u00e0y l\u00e0 nh\u00e2n vi\u00ean ch\u00ednh th\u1ee9c c\u1ee7a kh\u00e1ch s\u1ea1n, c\u00f3 \u0111\u1ee7 tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o chu \u0111\u00e1o. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ni\u1ec1m tin v\u00e0 l\u00f2ng tin t\u01b0\u1edfng trong d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1eb5n l\u00f2ng tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch t\u1ef1 tin v\u00e0 tho\u1ea3i m\u00e1i.<\/p>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p v\u00e0 tinh t\u1ebf<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n ch\u00ednh l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p v\u00e0 tinh t\u1ebf. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn th\u1ea5y s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 s\u1ef1 t\u1eadn t\u00e2m trong ph\u1ee5c v\u1ee5 khi nh\u00ecn th\u1ea5y nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c trang nh\u00e3 v\u00e0 l\u1ecbch s\u1ef1. \u0110i\u1ec1u n\u00e0y gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng, l\u00e0m h\u00e0i l\u00f2ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi thu h\u00fat th\u00eam kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n\n\n\n

T\u1ea1o s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 g\u1ea7n g\u0169i<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo phong c\u00e1ch th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i, th\u1ec3 hi\u1ec7n t\u00ednh c\u00e1ch v\u00e0 b\u1ea3n s\u1eafc ri\u00eang c\u1ee7a kh\u00e1ch s\u1ea1n. Nh\u00ecn th\u1ea5y nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c \u0111\u00e1ng y\u00eau v\u00e0 n\u0103ng \u0111\u1ed9ng, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 d\u1ec5 d\u00e0ng t\u1ea1o m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ec7n v\u1edbi h\u1ecd. \u0110i\u1ec1u n\u00e0y l\u00e0m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng, t\u1ea1o n\u00ean nh\u1eefng k\u1ef7 ni\u1ec7m \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng khi l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n.<\/p>\n\n\n\n

T\u1ea1o d\u1ea5u \u1ea5n v\u00e0 gi\u1eef v\u1eefng s\u1ef1 nh\u1edb v\u1ec1 kh\u00e1ch s\u1ea1n<\/strong><\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c \u0111\u1eb9p c\u0169ng l\u00e0 m\u1ed9t d\u1ea5u \u1ea5n \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng sau chuy\u1ebfn du l\u1ecbch. Khi nh\u00ecn th\u1ea5y \u00e1o \u0111\u1ed3ng ph\u1ee5c, kh\u00e1ch h\u00e0ng s\u1ebd h\u1ed3i t\u01b0\u1edfng l\u1ea1i nh\u1eefng kho\u1ea3nh kh\u1eafc tuy\u1ec7t v\u1eddi t\u1ea1i kh\u00e1ch s\u1ea1n v\u00e0 nh\u1edb v\u1ec1 nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb m\u00e0 h\u1ecd \u0111\u00e3 c\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o d\u1ea5u \u1ea5n s\u00e2u s\u1eafc v\u00e0 gi\u1eef v\u1eefng s\u1ef1 nh\u1edb v\u1ec1 kh\u00e1ch s\u1ea1n trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1ebd quay tr\u1edf l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u cho b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n v\u1ec1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n\n\n

\n
\"\u00c1o
\u00c1o \u0111\u1ed3ng ph\u1ee5c nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 trang ph\u1ee5c m\u00e0 c\u00f2n l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ee7a s\u1ef1 \u0111o\u00e0n k\u1ebft v\u00e0 tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i trong nh\u00f3m nh\u00e2n vi\u00ean<\/figcaption><\/figure><\/div>\n\n\n

IV. K\u1ebft Lu\u1eadn<\/strong><\/h2>\n\n\n\n

Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng t\u1ea7m quan tr\u1ecdng v\u00e0 l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 m\u00e0 \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n mang l\u1ea1i. Kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t b\u1ed9 trang ph\u1ee5c cho nh\u00e2n vi\u00ean, m\u00e0 \u00e1o \u0111\u1ed3ng ph\u1ee5c c\u00f2n l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng \u0111\u1ea1i di\u1ec7n cho th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n. Vi\u1ec7c s\u1eed d\u1ee5ng \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch \u0111\u00e1ng gi\u00e1 cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/p>\n\n\n\n

\u00c1o \u0111\u1ed3ng ph\u1ee5c \u0111\u1eb9p<\/a> s\u1ebd gi\u00fap t\u1ea1o d\u1ea5u \u1ea5n, n\u00e2ng cao uy t\u00edn v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n trong l\u00f2ng kh\u00e1ch h\u00e0ng. \u0110\u01b0\u1ee3c thi\u1ebft k\u1ebf phong c\u00e1ch, sang tr\u1ecdng v\u00e0 ri\u00eang bi\u1ec7t, \u00e1o \u0111\u1ed3ng ph\u1ee5c gi\u00fap t\u1ea1o n\u00ean s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 tinh t\u1ebf trong ph\u1ee5c v\u1ee5, t\u1eeb \u0111\u00f3 thu h\u00fat h\u00e0ng ng\u00e0n kh\u00e1ch h\u00e0ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

\u0110\u1ed3ng th\u1eddi, \u00e1o \u0111\u1ed3ng ph\u1ee5c c\u00f2n t\u1ea1o s\u1ef1 th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i v\u00e0 tin t\u01b0\u1edfng trong t\u01b0\u01a1ng t\u00e1c gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean m\u1eb7c \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n s\u1ebd t\u1ef1 tin h\u01a1n, l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 t\u1eadn t\u00e2m h\u01a1n trong vi\u1ec7c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u00e0 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 gi\u1eef ch\u00e2n v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng quay l\u1ea1i kh\u00e1ch s\u1ea1n.<\/p>\n\n\n\n

Nh\u00ecn chung, \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec danh ti\u1ebfng, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n. Qua nh\u1eefng l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i m\u00e0 n\u00f3 mang l\u1ea1i, kh\u00f4ng c\u00f3 g\u00ec ng\u1ea1c nhi\u00ean khi \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a c\u00e1c kh\u00e1ch s\u1ea1n h\u00e0ng \u0111\u1ea7u.<\/p>\n\n\n\n

V\u1edbi vi\u1ec7c hi\u1ec3u r\u00f5 v\u1ec1 t\u1ea7m quan tr\u1ecdng v\u00e0 l\u1ee3i \u00edch c\u1ee7a \u00e1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n, hy v\u1ecdng c\u00e1c doanh nghi\u1ec7p trong l\u0129nh v\u1ef1c kh\u00e1ch s\u1ea1n s\u1ebd \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh h\u1ee3p l\u00fd v\u00e0 ch\u1ecdn l\u1ef1a nh\u1eefng b\u1ed9 \u0111\u1ed3ng ph\u1ee5c ph\u00f9 h\u1ee3p, t\u1ea1o n\u00ean \u1ea5n t\u01b0\u1ee3ng v\u00e0 \u0111\u1ec3 l\u1ea1i d\u1ea5u \u1ea5n t\u1ed1t \u0111\u1eb9p trong l\u00f2ng kh\u00e1ch h\u00e0ng. \u00c1o \u0111\u1ed3ng ph\u1ee5c kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t b\u1ed9 trang ph\u1ee5c, m\u00e0 l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ee7a s\u1ef1 chuy\u00ean nghi\u1ec7p, th\u01b0\u01a1ng hi\u1ec7u v\u00e0 s\u1ef1 tin t\u01b0\u1edfng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00f3 ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao n\u00f3 l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong ng\u00e0nh kh\u00e1ch s\u1ea1n hi\u1ec7n nay.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c1o \u0110\u1ed3ng Ph\u1ee5c Kh\u00e1ch S\u1ea1n \u0110\u00f3ng Vai Tr\u00f2 Nh\u01b0 M\u1ed9t “\u0110i\u1ec3m Nh\u1ea5n” \u0110\u1ec3 N\u00e2ng Cao S\u1ef1 Ph\u00e2n Bi\u1ec7t V\u00e0 T\u1ea1o N\u00ean D\u1ea5u \u1ea4n Ri\u00eang Bi\u1ec7t. B\u1eb1ng C\u00e1ch Thi\u1ebft K\u1ebf \u00c1o \u0110\u1ed3ng Ph\u1ee5c Ph\u00f9 H\u1ee3p V\u1edbi Phong C\u00e1ch V\u00e0 \u0110\u1eb7c Tr\u01b0ng C\u1ee7a Kh\u00e1ch S\u1ea1n, B\u1ea1n S\u1ebd Thu H\u00fat S\u1ef1 Ch\u00fa \u00dd C\u1ee7a Kh\u00e1ch H\u00e0ng<\/p>\n","protected":false},"author":333,"featured_media":29559,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[310,78],"tags":[535,518,476],"_links":{"self":[{"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/posts\/27310"}],"collection":[{"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/users\/333"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/comments?post=27310"}],"version-history":[{"count":1,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/posts\/27310\/revisions"}],"predecessor-version":[{"id":29560,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/posts\/27310\/revisions\/29560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/media\/29559"}],"wp:attachment":[{"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/media?parent=27310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/categories?post=27310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.soichivang.com\/dong-phuc\/wp-json\/wp\/v2\/tags?post=27310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}